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What is sales performance? Industry experts give different definitions, ranging from the number of closed deals (the most straightforward metric) to more complex concepts of how salespeople use their time to nurture leads and relationships. More and more organizations are combining ‘performance’ with ‘productivity.’ especially in sales environments where customer retention and long-term relationships are…

Without a successful sales team, an organization can’t thrive. The sales team turns leads into customers, guiding prospects through their concerns until they arrive at the sale. But while an effective sales team is crucial to your bottom line, a sales team can’t function correctly without hiring a sales manager to lead it.  That leads…

Technology, specifically artificial intelligence (AI), could be the ally you need to create effective training and coaching experiences at scale for your sales representatives. Even though not all AI sales training solutions perform the same, the power of AI will undoubtedly lead to better results for both individuals and teams. According to Gartner, “By 2020,…

What Is Conversation Intelligence? ​​Enhancing your sales team’s customer connection and conversation skills is the most effective way to drive revenue. In practice, however, you are limited in your ability to watch to live calls to assess how your team is doing objectively. Instead, when asking what is conversation intelligence, you can automatically identify individual…

Some bad blood has developed over the last couple of weeks between tech startup Theranos and the Wall Street Journal. Theranos a Silicon Valley company run by 31-year-old CEO Elizabeth Holmes, is claiming to have revolutionized blood testing with technology that can run all your tests with just the prick of a finger. Holmes’ goal…

Copyright – Langley Photography 2013 Covering politics and sports would seem to have a lot in common. In both pursuits, there are winners and losers and the heat of competition. But sportswriters seem to be far more successful in engaging readers these days. Political journalists, in fact, have often been criticized for turning their readers…

Even the best-known brands evolve. In order to stay relevant to their customers, companies often need to “refresh” their brands, which can be done in a number of ways: by updating their messaging, by creating a new logo, or by creating a new brand identity. We wondered, how does a brand refresh affect brand language…