Customer Success Operations Specialist

About the Role

As a Customer Success Operations Specialist, you'll support enterprise customer implementations by building and testing AI simulation content, maintaining implementation documentation, and resolving technical issues. This is primarily a behind-the-scenes execution role that helps our Customer Success team deliver faster, more consistently, and at a high level of quality.

This role is ideal for someone who enjoys solving operational problems, working with AI technology, and creating systems that help enterprise customers succeed.

Responsibilities

• Build, configure, and test AI-powered simulation content to support enterprise customer implementations
• Manage the testing and QA queue, prioritizing work and performing detailed quality assurance before customer releases
• Maintain accurate implementation documentation, customer configuration details, and internal knowledge base articles
• Investigate and troubleshoot customer-reported issues by reproducing problems, documenting findings, resolving known issues, and escalating product defects when appropriate
• Collaborate with Customer Success, Product, and Engineering teams to support customer launches and ongoing operational initiatives
• Contribute to process improvements that increase delivery quality, speed, and consistency across the Customer Success organization

Requirements

• 1 to 3 years of experience in Customer Success, Customer Support, Implementation, or a similar SaaS operations role
• Strong troubleshooting skills with the ability to clearly document technical findings
• Excellent written communication skills and exceptional attention to detail
• Comfortable learning new software platforms and enthusiastic about using AI tools to improve productivity and quality
• Able to manage multiple priorities while maintaining a high degree of accuracy
• Self-motivated, curious, and comfortable working independently in a remote environment
• Reliable high-speed internet connection

Availability & Compensation

• Fully remote
• Approximately 25 - 30 hours per week
• At least 75% of working hours should overlap with 9:00 a.m. to 5:00 p.m. Eastern Time
• Consistent weekly schedule established in advance
• $30 - $38 / per hour (depending on experience)

Application Process

Please send your resume to careers@quantified.ai with the subject line:

Customer Success Operations Specialist – [Your Name]

Instead of a cover letter, include:

1. A short example from your day-to-day life that demonstrates your organization and attention to detail.
2. One example of how you've used AI in the past few months to make yourself more productive or solve a problem.

About Quantified

Quantified.ai is an AI Sales Coaching Platform that helps regulated commercial teams improve performance through realistic AI Roleplay, personalized guidance, and measurable skill development. Readiness AI prepares teams before they enter the field and supports tenured reps who need to master new information and product launches, while Field AI supports reps in the flow of work with pre-call preparation, compliant AI note-taking, CRM-ready summaries, and post-interaction guidance. Personalized in-person coaching works, but it's hard to scale across large teams. Quantified solves that challenge for regulated industries like life sciences and financial services by making practice, coaching, and performance improvement continuous, scalable, and measurable.

Recent recognition includes one of the 50 fastest growing private AI companies in the 2026 Inc. 5000, a finalist in the Cool Tool awards in the AI Category, and Austin Inno's 50 on Fire finalist. Our CEO, Noah Zandan, was named one of the Top 25 innovators in the field of Influence by Holmes Report and has TED talks with over 20M views.

Quantified is a remote-first organization with a home base in Austin, TX. Our board members include industry leaders Erik Huddleston (Trendkite and Aprimo), Peter Zandan (Zilliant and Intelliquest), and Thomas Babcock (VC investor from Trestle Partners), and we are backed by prominent institutional and angel investors.

All offers of employment are contingent upon verification of identity and authorization to work in the United States.

Quantified is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.