About the Role
As a Customer Success Operations Specialist, you’ll support enterprise customer implementations by building and testing AI simulation content, maintaining implementation documentation, and resolving technical issues. This is primarily a behind-the-scenes execution role that helps our Customer Success team deliver faster, more consistently, and at a high level of quality.
This role is ideal for someone who enjoys solving operational problems, working with AI technology, and creating systems that help enterprise customers succeed.
Responsibilities
- Build, configure, and test AI-powered simulation content to support enterprise customer implementations
- Manage the testing and QA queue, prioritizing work and performing detailed quality assurance before customer releases
- Maintain accurate implementation documentation, customer configuration details, and internal knowledge base articles
- Investigate and troubleshoot customer-reported issues by reproducing problems, documenting findings, resolving known issues, and escalating product defects when appropriate
- Collaborate with Customer Success, Product, and Engineering teams to support customer launches and ongoing operational initiatives
- Contribute to process improvements that increase delivery quality, speed, and consistency across the Customer Success organization
Requirements
- 1 to 3 years of experience in Customer Success, Customer Support, Implementation, or a similar SaaS operations role
- Strong troubleshooting skills with the ability to clearly document technical findings
- Excellent written communication skills and exceptional attention to detail
- Comfortable learning new software platforms and enthusiastic about using AI tools to improve productivity and quality
- Able to manage multiple priorities while maintaining a high degree of accuracy
- Self-motivated, curious, and comfortable working independently in a remote environment
- Reliable high-speed internet connection
Availability & Compensation
- Fully remote
- Approximately 25 - 30 hours per week
- At least 75% of working hours should overlap with 9:00 a.m. to 5:00 p.m. Eastern Time
- Consistent weekly schedule established in advance
- $30 - $38 / per hour (depending on experience)
Application Process
Please send your resume to careers@quantified.ai with the subject line:
Customer Success Operations Specialist – [Your Name]
Instead of a cover letter, include:
- A short example from your day-to-day life that demonstrates your organization and attention to detail.
- One example of how you’ve used AI in the past few months to make yourself more productive or solve a problem.
About Quantified
Quantified is an AI SaaS platform that helps enterprise sales teams improve field execution and get reps call-ready faster. We deliver realistic AI-powered simulations and personalized coaching at scale for regulated industries where consistency, compliance, and measurable performance improvement are non-negotiable. We’re trusted by some of the most rigorous commercial organizations in life sciences, including Bayer, Novartis, and Sanofi.
We’re a remote-first company headquartered in Austin, TX, backed by prominent investors and growing rapidly.
All offers of employment are contingent upon verification of identity and authorization to work in the United States.
Quantified is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.
