Wow Customers. Nurture Relationships. Build Trust.
Build a Customer Success Team of Exceptional Communicators
Why Customer Success Leaders Love Us
Quantified uses behavioral science and AI to power our Sales Coaching AI Platform, giving Customer Success leaders the insights they need to objectively measure and improve their team’s communication capabilities to make stronger customer connections and drive renewals and growth.
Pinpoint Which Techniques Resonate with Customers
Leverage our AI to quickly and accurately identify effective conversation skills based on audience-scored assessments of real-world customer success team conversations to learn which conversation behaviors translate to the best customer experience.
Objectively Measure Customer Success Team Performance
Quantified’s deep-learning AI automatically evaluates each Customer Success rep on live, recorded or simulated video calls, capturing individual communication skills across 1,400 verbal and non-verbal performance behaviors to understand how reps are being perceived by customers, predict retention, and help prevent churn.
Improve Interpersonal Skills
Provide reps with access to objective, personalized feedback on a continuous basis, with standardized performance scores and benchmarking, accurate customer perception predictions, and an always-accessible path to develop conversational skills.
Coach Up Every Rep via Experiential Learning
Let your top performers provide the benchmark of success for other reps, using their high-scoring behaviors as the gold standard with scenario-based training, realistic avatar simulations and personalized coaching modules that develop reps so the entire team is successful.
Certify Your Reps at Scale
Personalize training without manual work. Our automated platform enables you to automate training into existing workflows so there are no limits to how far you scale coaching. Your Customer Success team will be ready for anything.
Get Your Reps Up to Speed Quickly
Onboard new hires quickly so they have more confidence and bring greater value to the organization faster, providing them with clear goals and an engaging track to achieve them.
Why Customer Success Reps Love Us
Most Customer Success reps appreciate autonomy as long as they have the resources they need to be successful. Quantified serves as their go-to tool for ongoing improvement, feedback, and personal growth.
A Virtual Conversation Coach
The Quantified cloud-based platform gives reps 24/7 access to continual assessments of their current skills with a proven development path they can own at their convenience and frequency without limitations.
Quantified provides Customer Success managers, coaches, and leaders access to leaderboards, certifications, top-performing scripts and videos, and customer success methodology insights.
Some of Our
Customer Success Clients
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See how behavioral science, experiential learning, realistic simulations, and AI work together to enable better conversations for better outcomes.
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